FG8 FAQ — all your questions answered in one place

KYC (Know Your Customer) verification is mandatory to comply with international gaming regulations. It protects your account from unauthorized access and ensures secure payments. Typically, a photo of your national ID or passport is all that's required.

No. Only one account per person is permitted on fg8. Creating multiple accounts will result in all accounts being closed and bonuses forfeited. If you've lost access to your old account, please contact support.

On the login page, click "Forgot Password?" and a reset link will be sent to your registered email address. Click the link to set a new password — the whole process takes just 2 minutes. If you no longer have access to your email, please contact support.

To deposit on fg8, log in to your account and go to the "Deposit" section. Multiple methods are available, including mobile banking, bank transfer, and e-wallets. Choose your preferred method, enter the amount, and follow the on-screen instructions.

The minimum deposit amount on fg8 varies by payment method. For details, Deposit Page page. We always aim to keep limits affordable and flexible.

Deposits via mobile banking and most payment methods are credited to your account instantly. Bank transfers may take 1–2 hours. If your deposit hasn't arrived after 1 hour, contact support with your transaction ID.

fg8 does not charge any additional fees on deposits. However, your payment provider may apply their own minor charges, which are outside fg8's control.

Standard withdrawals are processed within 1–24 hours. VIP members benefit from faster processing times. KYC verification is mandatory for your first withdrawal and may add some additional time.

The minimum withdrawal amount varies by payment method. For details, Withdrawal Page page. Withdrawal amounts are subject to your deposited balance and completion of wagering requirements.

Common reasons for a rejected withdrawal include incomplete KYC, unmet wagering requirements, or incorrect payment details. Contact support — once the cause is identified, it can usually be resolved quickly.

When you register on fg8 and make your first deposit, the welcome bonus is automatically credited to your account. Wagering requirements (betting multiplier) must be met before the bonus can be used. For details, On the registration page, available.

Not directly. Before withdrawing bonus funds, you must meet the applicable wagering requirements — meaning the bonus amount must be wagered a set number of times. Once those conditions are met, your winnings become withdrawable.

When someone registers on fg8 using your referral link and makes their first deposit, you earn a special bonus. Your referral link can be found in your account dashboard. Rewards accumulate with every successful referral.

fg8 offers over a thousand games, including Live Casino games, slots, table games, and Sports Betting. New games are added regularly through partnerships with world-class game providers.

Yes, nearly all games on fg8 run perfectly on mobile. You can play directly through a browser on both Android and iOS. Some games are specially optimized for mobile screens.

Start by checking your internet connection. Clear your browser cache and cookies, then try again. If the issue persists, try a different browser. If you still can't load the game, contact support.

fg8 uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read more.

Go to Account Settings and enable 2FA under the "Security" section. Choose either Google Authenticator or SMS OTP. With 2FA enabled, no one can access your account even if they know your password.

Change your password immediately and enable 2FA. Then log out of all devices. Notify fg8 support — we will investigate your account and secure it promptly. If you notice any suspicious transactions, please report them separately.

No separate registration is required for the VIP Program. From the moment you sign up at fg8, points start accumulating on every bet you place. Once you reach the required points threshold, you are automatically promoted to a higher VIP tier.

VIP members enjoy:

• Faster withdrawal processing
• Higher cashback percentage
• Exclusive bonuses & offers
• Personal Account Manager
• Invitation to Special Events

Learn More VIP Page page.

Details on VIP point expiry On the VIP Page & Terms & Conditions Points accumulate regularly as long as your account stays active.